HostViber Privacy Policy
This Privacy Policy explains how HostViber collects, uses, stores, and protects your personal information when you use our website, hosting services, client area, billing system, and support channels.
1. Overview
HostViber respects your privacy. We only collect and use personal information where it is necessary to provide services, manage customer accounts, process payments, deliver support, improve our website, prevent fraud, and meet legal obligations.
By using HostViber services, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you visit our website, create an account, place an order, contact support, or use our services:
- Name, company name, billing address, email address, and phone number.
- Account login details and client area activity.
- Order details, service history, invoices, and billing records.
- Domain registration information where applicable.
- Support tickets, chat messages, emails, and communication history.
- IP address, browser type, device information, referral source, and website usage data.
- Server logs, abuse reports, security events, and service usage information.
3. How We Use Your Information
HostViber uses personal information to operate our business and provide reliable hosting services.
- To create and manage your customer account.
- To process orders, renewals, invoices, refunds, and payments.
- To provision hosting, domains, VPS, dedicated servers, SSL, and related services.
- To provide customer support and respond to service requests.
- To send service notices, renewal reminders, security alerts, and account updates.
- To detect fraud, prevent abuse, protect our network, and improve service security.
- To comply with legal, tax, accounting, regulatory, and contractual requirements.
4. Legal Basis for Processing
Where applicable data protection laws apply, we process personal information under one or more lawful bases.
- Contract: to provide the services you ordered from HostViber.
- Legal obligation: to keep billing, tax, accounting, and compliance records.
- Legitimate interest: to protect our services, prevent fraud, improve support, and secure our network.
- Consent: where you choose to receive optional marketing or accept non-essential cookies.
5. Payments and Billing
HostViber may use third-party payment processors such as PayPal, card processors, cryptocurrency payment providers, or other billing partners. We do not store full card details on our servers.
Payment providers may process your payment information according to their own privacy policies and security rules.
6. Support and Communication
When you contact HostViber support, we may collect and store information needed to investigate and resolve your request. This may include account details, service details, screenshots, logs, error messages, and communication history.
We may contact you about active services, security matters, abuse reports, unpaid invoices, renewal notices, or important account updates.
8. When We Share Information
We do not sell your personal information. We may share information only where necessary to provide services, comply with legal requirements, protect our business, or work with trusted service providers.
- Payment processors for billing and payment handling.
- Domain registries and registrars for domain registration and management.
- Datacenter, infrastructure, software, and security providers.
- Fraud prevention, abuse monitoring, and compliance partners.
- Legal, tax, regulatory, or law enforcement authorities where required.
9. Data Retention
We keep personal information only for as long as needed for the purpose it was collected, including service delivery, billing, legal compliance, dispute handling, fraud prevention, tax records, and account management.
Some records may need to be kept after account closure where required by law, accounting rules, fraud prevention needs, abuse investigations, or legitimate business purposes.
10. Data Security
HostViber uses reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
- Secure account access controls.
- SSL encryption where applicable.
- Server and network monitoring.
- Fraud and abuse prevention checks.
- Restricted access to customer information by authorised personnel only.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights over your personal information.
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of personal information where legally possible.
- Object to or restrict certain types of processing.
- Request a copy of your personal data in a portable format where applicable.
- Withdraw consent where processing is based on consent.
Some requests may be limited where we must keep records for legal, billing, fraud prevention, security, or contractual reasons.
Contact Us About Privacy
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact HostViber support.
Contact Support